Three ways to contact

Tecco Support

Send Email

Email your issue through to: support@tecco.com.au

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Call Service Hotline

Call Tecco’s 24/7 Service Hotline: 1300 843 860

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MSP Manager Portal

Through the following web page: http://ticket.tecco.com.au/

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Contact Tecco via Email

There are two different ways to Contact IT Support via email:

Send email to support@tecco.com.au with a description of the issue, including following information:

Problem Description

Impact on Productivity

Problem Start Time

Number of Users Affected

Contact Phone Number

Your Computer Name/Tag

Contact Tecco via Hotline

Before calling Tecco’s 24/7 Hotline, please get your Company Customer ID ready.

Upon verification, you will be prompted to provide more information such as:

Caller Name

Contact Phone Number

Brief Description of Issue

Urgency of Issue

Contact Tecco via MSP Manager Portal

Through the following web page: http://ticket.tecco.com.au/

In your web browser (i.e. Google Chrome, Internet Explorer, Firefox etc.) enter http://ticket.tecco.com.au/ into the address bar and login with your email and password.

Once logged in, you can see and manage all your tickets. In order to log a new ticket, click on the “New Ticket” button in the top right corner.

Once clicked, fill in all the required information and select “Save Ticket” in the top right corner.

Once saved, you can click on the existing ticket to display more information regarding the ticket from the main page.

After clicking into the existing ticket, you can add in a response by clicking the “Add New Response” button.

Fill in your response in the appropriate field and attach any items/files into the field below and click “Save”.

Contact the Support Team
Tecco Service Desk is located in Sydney, Australia and operates 24 hrs x 7 days a week
*Standard hours from 9:00 am to 5:30 pm Monday-Friday, excluding public holidays. Extended hours up to 24 hrs x 7 days available under contract options.
Sales Enquiry
  • 02 8484 3800
  • sales@tecco.com.au
Payment Enquiry
  • 02 8484 3800
  • bill@tecco.com.au
Order Enquiry
  • 02 8484 3800
  • delivery@tecco.com.au
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